Service


Should your RAD end-effector cease to function properly, RAD will repair the unit to bring it back to original product specifications, if possible. To ensure prompt service, please contact RAD at 937-667-5705 to discuss your service issue and obtain an RGA# for efficient product tracking and turnaround.

Once RAD has received your end-effector, we will evaluate the unit and contact you with a repair cost estimate. You may then choose to have the unit repaired, have the unit returned to you as is, and/or replace the end-effector with a new unit. Please note that RAD charges a $50 fee to cover the cost of evaluating a damaged unit. This fee is waived if you have the unit repaired or choose to purchase a new RAD product as a replacement for the damaged unit.

Note: please refer to the Product Warranty section if you think your product may qualify for warranty repair.

 

Most of RAD’s end-effectors can also be used on linear actuators, pick & place machines, and other automated equipment.

End-effectors are also called end-of-arm tooling, robotic tooling, and robot tooling.



Headquarters

319 S. First St
Tipp City, OH
45371


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Contact


937-667-5705

937-667-7602

info@rad-ra.com


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