Robots play a crucial role in manufacturing environments, so when a robot or robot tooling goes down, it can cost companies a significant amount in downtime and repairs. As such, it’s imperative that your supplier be able to repair or replace your robotic end-of-arm tooling, also called robotic tooling or robot tooling, in short order.
When you have robotic tooling from RAD, you get a quick evaluation and turnaround time for all our products, which helps minimize downtime and lost revenue. Here’s how RAD works with clients to accelerate the repair process so they can restore operations as soon as possible.
Fast Turnaround Time for Evaluations and Repairs
To reduce any delays in the process, RAD will evaluate your end-of-arm tooling the same day that the tool arrives to us. This way, we can let you know what the issue is and give you an estimated time to complete the repair.
We aim to complete each repair as quickly as possible without compromising the quality of our work, and we make every effort to restore your RAD end-of-arm tooling to its original product specification.
Overall, you can expect your robotic tooling to be repaired and shipped back to you within five business days.
The Option to Have the Tooling Repaired or Replaced
RAD gives you the option to continue with the repair, get a replacement, or have the tooling returned to you as it came to us.
We understand that not every repair will be cost-effective or feasible for every customer. As soon as we receive the tooling, we will evaluate it and contact you with an estimate to repair it. You can then choose if you’d like to proceed with the repair, have the product returned to you, or replace it with a completely new unit.
Having this option for your RAD tooling allows you to quickly determine what you need to restore operations and get the process underway as soon as possible.
Technically Qualified Service Representatives
Our team knows there are few things more frustrating than contacting a repair or service company and speaking with someone who is not familiar with the tooling or does not know how to help you. That’s why RAD only employs technically qualified service representatives so we don’t waste your time or ours.
Each technician is familiar with RAD products and will assist you with the repair process and ensure a positive resolution for your needs with the highest level of customer service. We even have spare RAD parts we can ship to you, including select legacy products, so that you can repair your unit on-site.
Get Your RAD Robotic Tooling Repaired
We are here to assist you with your RAD robotic tooling repair needs to minimize downtime and associated costs by evaluating and repairing our products as quickly as possible. When you need prompt service and support, you can depend on us.
Contact RAD today at (937) 667-5705 to discuss your service issue and get the repair or replacement process started so you can get back up and running with the right tools and support.